Shipping policy


Shipping & Delivery

UK Orders

  • All UK orders are shipped via Royal Mail with next day delivery.

  • Orders over £150 - Free Delivery.

  • Orders under £150 - £5.

  • We aim to dispatch all orders within 3 working days.

International Orders

  • International shipping will be arranged through FedEx, DHL or UPS.

  • We aim to dispatch all orders within 3 working days.

Insurance & Peace of Mind

All our deliveries are “assured” (if not “insured”).

So what does that actually mean?
If your item is lost in transit, The London Jewel will issue a full refund, no need to pay extra. It's our promise to you.

However, a quick heads-up: if the tracking shows “delivered”, we’re unable to offer a refund for loss. This applies to both insured and assured deliveries. So please avoid having your parcel left with a neighbour, on a doorstep, or in a mailbox, your jewellery deserves better.

We also do not deliver to PO boxes.

For higher value items, we do insure deliveries on a case-by-case basis, but no matter what, whether your parcel is worth £10 or £10,000, you’ll be refunded if it gets lost.

If you believe the tracking is incorrect and your parcel has been wrongly marked as delivered, you’ll need to contact the postal service first. Once they update the tracking status, we’ll be able to assist you with refund options.

Customs & Duties

  • International customers are responsible for customs, duties, and local tariffs.

  • We recommend checking fees in advance via SimplyDuty.

  • Refused or returned parcels due to unpaid fees will not be refunded.

  • Unfortunately, we cannot control delays caused by customs processes.