Frequently asked questions.
Where are Nootka jewelry made and what are they made of?
From the founding of Luxe, we've been committed to working with recycled materials. All our silver is recycled 925 sterling silver.
Locally sourced production is another integral part of our values. We design and craft all our jewelry in our foundry in New York. This decision ensures not only the highest quality but also allows us to maintain good working conditions and foster a close dialogue with our skilled goldsmiths.
Is the jewelry nickel-free?
Yes. All Nootka Jewelry is nickel-free.
How do I clean and care for my Luxe jewelry?
With delicate care you can enjoy your Luxe jewelry year after year.
Each Luxe piece is handcrafted made from recycled 925 sterling silver with 24k gold vermeil. Even though the gold plating is thick, kindly note that with time the plating can wear off. This is normal and not a reason for a claim. Gently touch-up your piece using Luxe Polishing Cloth without chemicals. We recommend avoiding contact with any kind of liquid.
Don't forget that you can always send your jewelry to our goldsmiths at cost price with Luxe Care if you would like professional help.
How do I measure my ring size?
The easiest way to measure the circumference of your finger is by using a tape measure. Contact us
Don't forget that if the ring does not fit as you wish you can always return your item within 14 days or change size. We are happy to help you!
Will my jewelry loose color over time?
As with all gold-plated jewelry, the gold weakens over time when exposed to water, perfume, chemicals etc. Try to keep your precious jewelry away from that if possible. If you wish to do a quick touch up at home, our Luxe Care Kit is the perfect go to.
Last year we also launched our a service called Luxe Care. This service is great if you need more than just a quick touch up. As a Luxe customer you can send in your jewelry for gold plating, polishing or a repair to our foundry for just cost price.
Do you offer repairs?
Yes, one of our latest initiatives is our new service called Nootka Care where we allow our customers to send in their jewelry for a repair, new gold plating or repolishing at cost price. Read more about it here.
Didn't find what you were looking for? Feel free to contact us at any time!
